FAQ - Leaf & Synth

About Leaf & Synth

Leaf & Synth is a Filipino-made personal care brand that brings together botanicals and science-led formulation. Our products are thoughtfully developed to deliver modern, purposeful care inspired by ingredients that feel close to home.

Our approach is rooted in the harmony of nature and science. We create refined formulations using coconut-based care systems, botanical extracts, and carefully selected ingredients to support different hair and skin needs while staying true to our Filipino identity.

Yes. Leaf & Synth is proudly Filipino-made.

Product Formulation

Our products are formulated with organic botanicals and naturally derived ingredients, together with other functional ingredients selected for performance, stability, and overall product quality. Because ingredient sources and functions can vary from one formula to another, we recommend checking each product page for more specific information about its composition and key ingredients.

Yes, our products are vegan.

Yes, our products are cruelty-free.

Our products are sulfate-free and formulated without parabens and other harsh chemicals.

Product Efficacy

Yes. Different skin or scalp types may respond differently to a formula depending on various factors. We recommend reviewing each variant’s product description to better understand which one may be most suitable for your concerns. You may also explore our blog posts for more helpful information not only about our products, but also about personal care tips and other related topics to help you make a more informed choice.

Yes. Our rinsed-off products like our shampoos are formulated to cleanse effectively, though the lather may feel different from conventional sulfate-based products. Lather can also vary depending on how much product is used and how much oil or buildup is present on the skin or scalp.

Some users may notice a difference in feel at first, especially if they are transitioning from products that leave a heavier coated feel. This does not necessarily mean the hair is being stripped. In many cases, it simply reflects an adjustment to a lighter hair care routine. Using a suitable conditioner can help improve softness, smoothness, and manageability.

Yes. Our conditioners are formulated to help improve softness, smoothness, and manageability without relying on heavy silicone buildup. The feel may be lighter and more natural compared to products that leave a stronger coated sensation, while still helping hair feel cared for and easier to manage.

Yes. Silicone-free hair care can still help improve manageability, smoothness, and ease of combing. The effect may feel lighter and less coating than traditional silicone-heavy products, but with the right routine, hair can still feel softer, smoother, and more manageable.

Our Tea Tree Scalp Care Products may help support a cleaner, fresher, and more balanced scalp routine, especially for those dealing with visible flakes, oiliness, itchiness, or buildup. However, scalp flaking can have different causes, and results may vary depending on the condition of the scalp and how consistently the routine is used.

Our Rosemary Scalp Care Products may help support a healthier-looking scalp environment as part of a consistent hair and scalp routine. This may contribute to the appearance of healthier-looking hair over time. However, our products are intended for cosmetic care and are not a substitute for medical diagnosis or treatment for significant or progressive hair loss.

Product Safety

Yes, our products have valid Certificate of Product Notification from the Philippine FDA.

Some variants are better suited for sensitive skin or scalp than others. We recommend choosing milder, soothing variants, and reviewing the full ingredient list before use. If you know you are sensitive to certain botanicals, essential oils, or active ingredients, patch testing is recommended before full use.

Yes, especially if you have sensitive skin or scalp, or if you are trying a new product for the first time. Apply a small amount to a limited area first and observe for any signs of irritation before regular use.

If you are pregnant or breastfeeding, we recommend reviewing the full ingredient list before use, especially if you are avoiding certain essential oils, fragrance ingredients, or active ingredients during this time. If you have concerns, it is best to consult your physician before use.

Our products are formulated for general personal care use, but suitability may vary depending on the child’s age, skin or scalp sensitivity, and the specific product. We recommend checking the full ingredient list, patch testing first, and using extra caution with younger children.

Store in a cool, dry place away from direct sunlight and excessive heat. Keep containers properly closed when not in use.

Shipping

Domestic orders typically ship within 1-2 business days and arrive within 3-7 business days depending on your location. We offer standard and expedited shipping options at checkout. Orders are processed Monday through Friday, excluding holidays. You'll receive a tracking number via email once your order ships.

Yes, we ship to many countries worldwide. International shipping times vary by location, typically taking 7-21 business days. Customers are responsible for any customs duties or import taxes. International shipping rates are calculated at checkout based on weight and destination. Some products may have restrictions due to local regulations.

Once your order ships, you'll receive an email with a tracking number and a link to track your package in real-time. You can also log into your account on our website to view order status and tracking information. If you don't receive a tracking email, please check your spam folder or contact our customer support team.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with a product, you can return it within 7 days of purchase for a full refund or exchange. Products must be unused and in original packaging. Some items may have restrictions - please check our full return policy for details. Contact our customer support team to initiate a return.

Once we receive and inspect your returned item, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method. Depending on your bank or credit card company, it may take an additional 3-5 business days for the funds to appear in your account. You'll receive email confirmation when your refund is processed.

We take great care in packaging your order, but accidents can happen. If your product arrives damaged, please contact us within 48 hours with photos of the damage. We'll either send a replacement at no cost or issue a full refund. We want to make sure you receive your products in perfect condition.

Contact & Support

You can reach our customer support team via email at leafandsynth.cosmetics@gmail.com, through our contact form on the website, or via our social media channels. We're here to help with any questions about our products, orders, or anything else. We read and respond to all inquiries personally.

We aim to respond to all customer inquiries within 24 business hours. During peak seasons, responses may take up to 48 hours. We're committed to providing thoughtful, personalized support. For urgent issues, please mark your email as urgent or call our support line during business hours.

Yes! We're excited to work with retailers, spas, wellness centers, and other businesses. For wholesale inquiries, please email leafandsynth.cosmetics@gmail.com with details about your business. We offer competitive wholesale pricing and can discuss custom formulations or private labeling options. Our wholesale team will be happy to work with you.

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